Frequently Asked Questions
1. Do you offer ready-to-wear or made-to-order pieces?
Our pieces are made to order, allowing us to maintain the highest standards of craftsmanship, finishing, and attention to detail.
2. How long does an order take?
Orders are generally completed within 7–15 working days, depending on the design, embroidery, and level of craftsmanship. You'll receive an estimated delivery timeline when placing your order.
3. Do you offer custom sizing?
Yes. We offer custom sizing to ensure a more personalized fit. Our team will guide you through the required measurements.
4. Can I request design or size modifications?
Certain modifications may be possible depending on the design. Please contact us before placing your order so our team can confirm what can be accommodated.
5. What payment options do you offer?
As our pieces are made to order, we require an advance payment to confirm your order. The remaining amount, where applicable, will be communicated by our team.
6. Can I cancel my order?
Because each piece is created specifically for you, orders cannot be cancelled once production has begun.
7. Do you accept returns or exchanges?
As our pieces are made to order, we generally do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference. Please review our Return Policy before placing your order.
8. What if I receive a damaged or incorrect item?
Your satisfaction matters to us. If you receive an item with a manufacturing defect or an incorrect article, please contact us within 48 hours of delivery with clear photographs and your order details.
9. Do you offer international shipping?
Yes. We offer international shipping to selected destinations. Shipping charges and delivery timelines vary by country and will be confirmed at checkout or before your order is dispatched.
10. How can I track my order?
Once your order has been dispatched, you will receive tracking details through your provided contact information.
11. Can I order an outfit in a different colour?
Colour customisation may be available for selected designs. Please contact our team before placing your order to discuss available options.
12. Are the colours exactly as shown online?
We make every effort to display colours accurately. However, slight variations may occur due to lighting, photography, and individual screen settings.
13. How do I contact you about an order?
For any order-related assistance, please contact our customer care team through Instagram DM or WhatsApp. Our team will be happy to assist you.
14. How do I place an order?
Simply select your desired design, choose your size, and proceed with the order. For personalised or custom requirements, our team will assist you directly.
15. Do you offer bridal or formal custom orders?
Yes. Selected pieces can be developed with custom embroidery, embellishment, colours, and sizing. For bespoke requirements, please contact our team for consultation.